Troubleshooting
App Not Finding Your Robot Vacuum? Fixes to Try
An app that cannot see the robot is frustrating but usually one of a few known issues, most fixable without contacting support.
Confirm both are online
Check that your phone is on the same Wi-Fi network as the robot (not a guest network) and that the robot’s status light shows it is connected, not in pairing mode.
Update the app
An outdated app version is a common cause of connection failures after a robot firmware update — check for an app update before troubleshooting further.
Remove and re-add the device
If reconnecting fails, removing the robot from the app and re-adding it as if new often clears a stuck pairing state without needing a full factory reset.
This guide is general information to help you use your gear, not professional, legal, or insurance advice. Rules vary by region — check your local regulations where relevant.